Bruster's Kissimmee - Kissimmee, FL

(Translated by Google) The girl who served me was very friendly but I was disappointed because I ordered Strawberry and chocolate and after 25 minutes of waiting they told me that there is no strawberry and I decided on chocolate chips and vanilla and when I got home the ice cream was vanilla and chocolate. Ice cream is very common nothing to do with others. In total it took me 35 minutes to pick up my delivery to serve me 1/4 of ice cream. (Original) La chica que me atendió fue muy amable pero me decepcionado por que pedí Fresa y chocolate y después de 25 minutos de espera me dicen que no hay de fresa y decidí chocolate chips y Vainilla y cuando llegue a casa el helado era de Vainilla y chocolate el helado es muy común nada que ver con otros. En total dure para retirar mi entrega 35 minutos para servirme 1/4 de helado

 Felix

I ordered a cookie’s and cream milkshake it was very watery snd nasty and the girls there didn’t even crush up the cookies inside the milkshake iam highly disappointed never again I wished their was an option to put no stars at all

 Shakeba Edmond

Well, after reading the managers reply to my review there is a real possibility that the young woman who waited on me was poorly trained and misrepresented Bruster’s policy. She made it clear that for the price of $7.79 I would receive nothing but a plain vanilla Blast, with no flavors or additives at all. She was correct as that is exactly what my money provided. The vanilla soft serve was decent but somewhat bland with no add-on. . She made it clear to me that anything additional would cost an extra $1.09, or higher. Perhaps there was a misunderstanding. She seemed like a nice kid. Thank you offering a replacement Blast. I may stop by in the near future and take you up on that offer. Beware of false advertising! I went to the Kissimmee Bruster’s this evening. I was interested in ordering the regular size ‘Blast’. The listed price was $7.79. What they do not tell the customer is that for $7.79 you only receive a 22 oz cup of vanilla soft serve ice cream. Nothing else. The Blast ‘mix-in’s’ all cost an extra $1.09, or higher. The website menu clearly shows a Blast with M & M pieces mixed in, with no indication that you pay additional for the M & M’s. It’s only once you place your order and are ready to pay that you find out that ANY additions to the vanilla ice cream cost more. I’d imagine Bruster’s figures that most customers won’t question or care about the additional fees. They are mistaken. Customers are better off purchasing a Blizzard from Dairy Queen or a Concrete from Culver’s, as both cost less than a Blast and INCLUDE whatever flavors and sauces one desires. The Ice Cream business is a competitive one. Not all consumers are as stupid/uncaring as Bruster’s would like to think. More direct, honest advertising and promotional is something this outfit should consider.

 frederick syx