Bruster’s Real Ice Cream Serves Up Pandemic-Proof Results

Company sets business records while also maintaining longevity and strength in new year

PITTSBURGH – As Bruster’s Real Ice Cream’s CEO Jim Sahene always says, the business is about opening one great store at a time. That vision, which guides the system of nearly 200  locations, has paid off. Capitalizing on customer engagement via technology, steadily increasing its national presence and evolving as the ice cream category largely remains the same, Bruster’s has proved to be pandemic-proof.

Starting the new year from a position of strength, Bruster’s shared key year-end results including same store sales, which were up 17%, total transactions, also up 5.47%, and a majority of stores hit sales records. Plus, the company successfully expanded its footprint with nearly 30 agreements, of which 40% were purchased from existing franchisees. Plus, there were new openings in:

  • January 2020 – Austin, TX
  • May 2020 – Ashburn, VA
  • June 2020 – Bowie, MD
  • June 2020 – Polaris, OH

“We are proud to offer a business model compatible with the needs of a wide variety of franchisees,” Sahene shared. “Our team continues to make a concerted effort to create an inclusive space and looks forward to creating new partnerships for the years to come.”

In addition to the business performance, due to Bruster’s strong positioning, and multi-decade commitment to veterans, the company also earned national accolades from Entrepreneur as a Top Franchise for Veterans late last year.

“Being recognized at a national level for our achievements is an honor,” said Bruster’s SVP, Franchise Development, Greg Danziger. “But when it’s connected to supporting our country’s heroes, it’s unlike anything else. We’re proud to support veterans and military personnel and will continue to do so.”

Keeping with its promise to deliver treats that are A Scoop Above the Rest and continuing to engage customers with new limited time offers, Bruster’s is featuring treats that embrace the love in February.

The new Strawberry Chocolate Cake Sundae plays on the sweetness of strawberries combined with the richness of chocolate cake, cool vanilla ice cream and drizzled with chocolate sauce as a finishing touch.  Classic Cherry Vanilla ice cream is also a premium indulgence made with whole maraschino cherries.


Bruster’s Real Ice Cream features 150 flavors of premium, handcrafted ice cream, yogurt, Italian ice and sorbet. Starting with a proprietary, home-style mix delivered fresh from its dairy, Certified Ice Cream Makers in each shop craft at least 24 flavors every day. There are nearly 200 independently owned locations in 21 states, Guyana and South Korea. Click here for franchise information.