Bruster's Georgetown - Georgetown, KY

Really poor window service; younger people who have zero personal skills and customer service experience. Things out of stock. Was told we’d be charged for ice water for my child despite spending plenty of money on ice cream. Really?

 Clarrisa Wells

Last week, I took my granddaughter for a Dino Sundae, her favorite. I was informed, when we drove up to the window that they were out of the Dino cookies. I was not charged less for the item, so I asked the cashier if I could at least have a coupon for the next purchase. He agreed, and handed me a $2 off coupon. I didn't look at the coupon, as I assumed it was just a general $2 off. However, today I went through again only to realize that a. they still didn't have any dino cookies, and b. the coupon was for $1 off of two separate items that we never order. When I explained to the cashier what had happened last week, and that I hoped to use the coupon anyway, she quickly called over someone that I assume was the manager. He asked if I had a receipt, which I did not, and then very rudely exclaimed that he wouldn't honor the coupon. When I told him that this would be our last visit to the store, he simply said "okay" in a very curt manner. After receiving part of my overpriced order, I asked the female cashier for his name (Ben). He then came to the window with the remainder of my order, and began with, "So let me get this straight" in ,still, a very rude tone. I stopped him before he could even finish. To whom I assume to be new owner of this establishment, I was a very regular customer of the old owners, but I will never return. If Ben is your choice of manager you might consider getting him some customer service training, or even reconsider the choice all together. He will drive more good customers away! That is a guarantee! Definitely not the Dino cookie that disappointed, but horrible customer service and interaction. FYI coupon was not buy one get one free waffle cone!

 A.J. Monahan

 John Wilder