Bruster's Lower Roswell - Marietta, GA

Kids say, "Best ice cream in our life! The cookie was so yummy too!" I personally love the outdoor seating with area for the kids to run around in and the fact that the guy at the window taking our orders was very patient and got our orders out to us quickly five stars we all agree!

 Rebekah Schultheis

Great ice cream should come with great customer service—sadly, that wasn't the case this time. I've been a loyal customer at Brewster's on lower Roswell Rd for many years, but my experience today left me in shock. Typically, the kiddos there (Teenagers), workers are a pleasure. On my way to my son's football practice, I grabbed a (2) scoop waffle cone of butter pecan on top and cake batter on the bottom, only to find it had chocolate remnants instead in the cake batter. When I called to address it, the young (male) staff member was dismissive and implied that I was lying , and not knowing the difference between flavors. This was stated to me…“ I’m the one who scooped it so I know it’s cake batter but you can bring it back.” “Did you mean birthday cake batter?” “What do you want done?” “You can bring it back.” The blatant I really don’t care about your plans, inconvenience, dismissiveness, and the unapologetic demeanor was such a turn off from the whimsical moment of a SIMPLE ice cream cone after a long work day followed by insuring my responsibility as a parent. I offered my name/number so I could resolve the matter tomorrow and asked for his. He became indifferent. “I’m not comfortable giving you that.” What? When I mentioned that customer service should provide either a first name, 1st initial to last name, or an employee ID number, his tune shifted. Nate! If you work at a neighborhood-friendly ice cream shop, I encourage you to improve your communication and service skills. It's important for customers to know who they're speaking to for future reference. I hope that you can do better in the future.

 Denise Colleen

Profits Over People (or Pets) For years, this Brusters has offered a complimentary "Pup Cup" when combined with an ice cream purchase. Today I was told by this snotty teenage boy that the pet must be with you in order to get the free Pup Cup. My dog was at home where 99% of residential dogs reside. Today, after dropping $20 for overpriced frozen desserts, stingy and shortsighted Brusters lost my business over a 25-cent freebie. Way to go, Brusters. Dairy Queen - here I come!

 Atl Georgia