Bruster's Annapolis - Annapolis, MD

Very sad. I jumped through all the hoops to order ahead online. Paying ahead is an act of faith. My experience was a massive disappointment. I ordered at 1020 in the morning for a pickup at 4pm. I showed up at 4.20pm and my order wasn't ready. It took them longer to find the order (remember I paid ahead) then ordering as a walk up. They were rude the entire time. Then they said they hadn't bothered to put my order together, so I had to wait yet longer. More rudeness, including slamming the service window in my face. As it happens, Brusters was the last of a series of curbside pickups (Target, Giant Food, Safeway). All those faceless corporations provided excellent service with cheerful employees. Brusters, a local business we are supposed to steer our business toward, was a massive failure. The ice cream isn't all that special either. Back to Breyers (another faceless corporation) at grocery stores. Do not go to Brusters. Certainly don't give them payment ahead of time.

 Dave Skolnick

Ice cream is good, but the service is horrible… I went twice this summer before 9 pm and both times they were closing. Couldn’t get served. I arrived at 8:45 this evening promising my grandchildren ice cream and I was told they close at 8:30 and they could not service me

 jenn hunt

May 2024 - still love going to Bruster’s for the occasional premium ice cream (my waist & my wallet are glad we don’t live closer!). On the last visit, I couldn’t choose between the Boston Cream Pie and the Southern Banana Pudding, so I got a scoop of both. Almost too much to eat! I drove over hoping the Banana Pudding was still in rotation, it was that good last time I had it. I’d happily take either flavor again. Great flavors! ~~~~~~~ Love Bruster’s Ice Cream! They always have interesting flavor as well as the classics … all made in-house. Lots of fun specials and specialties. A tad pricey, as you can buy a pint of Haagen-daz or Talenti at a store (even Safeway) for less … although that price differential is slipping as the shrink flatiron continues with our groceries. Any how .. back to Bruster’s - great creamy ice cream. Coats at this location, $6 for an adult small (2 scoops) or $5.50 for a kid’s single (1 scoop), then thing increase in both dimensions. My new favorite after tonight is the “Southern Banana Puddin” - tastes like the real eat down to the bits of Nilla Wafers! Amazing!! (No pic, I slurped that little cup up in no time)

 Cruisinforfulltime