Auburn - Auburn, AL

This is our 2nd time to go to Bruster's. Last month it was great:5⭐, but today (2:30) the service was terrible. Four employees but only 2 were working. One that was working was dancing. One not working was walking around with her cell phone and flipping her long hair everywhere. We stood at the window a long time, but no one took our order so we left. ***We have gone back to Bruster's since my review and had great service!

 Buster & Marcie

I use to like brusters until i found paper or something in my ice cream.

 Q El Bey

I’m not usually one to complain but after having an unpleasant experience at your location I felt like it needed to be brought to management’s attention. I pulled into your location just a few minutes before your store closed tonight. Due to there being a line in front of me, I didn’t make it to the speaker box until 10 o’clock on the dot. I was then told by your employee over the mic that they were closed and couldn’t serve me. When I asked for clarification, I did not get any further response but could hear them on the mic. After trying multiple times to get someone to respond back to me with no luck, I pulled around to the window and was told by two different employees that they would not serve me due to the fact that I did not make it to the speaker in time. While I understand your employees are ready to go home, as a former Bruster’s employee, I know this is not how the company handles business and probably not expect your employees to respond to the their last customer of the night. As a regular at your store, I can’t say that I will be back after the terrible attitudes I received from your employees and lack of care to their customers. What your employees did not know is that I was stopping by for a ‘pick me up’ after a bad day and unfortunately this experience was the nail in the coffin.

 Kayla Martin