Bruster's Bowie - Bowie, MD

Bruster’s is has the best fun filled customer service! See Jose, he’ll serve you up the best ice cream they have!🤗

 Katrina Peacock

The staff members were very nice. The ice cream is delicious, and the quality of the product here is as good as SC. I was pleasantly surprised. I will make the 37-minute drive back down to Bowie again. Well worth the trip.

 Deirdra Hughes

The manager at this location was extremely rude to me after a simple request to simply change the flavor of the ice cream that I ordered. The young lady that I requested to change the flavor of my ice cream with did not know how to handle the situation so she went to talk to the manager, the manager comes to the window, (the same window that I've been standing at outside for almost a half an hour in 90 degree heat because they closed the inside window and only have one window going outside even though there's a line down the street) very irate, rude and aggressive and asked me "what is the issue" as if I were complaining. I explained to him that I had not been given the ice cream therefore, I did not touch it and that I just wanted to exchange it for a different flavor. He proceeds to tell me in a harsh tone that the ice cream was just made. It was not hard enough to serve and they don't serve soft ice cream. I said "no problem, she could've told me that this did not warrant the need for a manager" he proceeds to yell at me and say "well she's a teenager ma'am! She's a teenager!" at that point, my children and I just walked away, and I heard him slam the window. At no point did I yell at this man or the young girl that was helping me, at no point did I take a harsh tone with either of them. my children really wanted this ice cream, but if it were not for them really wanting this ice cream. I would've asked him to refund me my money, that is how nasty aggressive and rude he was to me in front of my children over a trivial matter. Disgusting customer service. When we got in the car, my children asked me why "was he yelling at you like that?" Is this what Bruster's stands for with their customer service?

 Janelle Chevalier