Bruster's Columbus-Bradley Park - Columbus, GA

Tries couple of flavours like chocolate chip,cotton candy etx and it was very tasty

 mayank gupta

I just stopped by to get my mom a birthday cake and the woman working was so rude that I did not even buy anything! I used to work here years ago and know how it can get but I did not deserve that service. Her attitude should be addressed being as it’s costing the store money. Hopefully I’ll get better service at the Macon Road store, here I come!

 Mariah Putz

Dear Bruster Ice Cream Management, I am writing to provide feedback on my recent experience at your Whittlesly location. As a loyal customer who has visited this location many times over the past 8 years, I feel compelled to share my concerns about the customer service I received. On October 21, 2024 at 5:39 PM, I visited your store and encountered an issue with employee rudeness. This is particularly disappointing as it follows a similar experience I had with another employee some time ago, which had caused me to take a break from visiting your establishment. During my visit, I simply asked if there was a good amount of pecans and caramel in the white turtle flavor. I understand that the content may vary depending on when the batch was made, as other employees have explained to me in the past. Usually, staff members have been happy to check and provide an honest answer. However, the employee I interacted with responded with a dismissive attitude, stating, "It's always the same amount." This response was not only unhelpful but also inaccurate based on my previous experiences. When I asked her to check, she acted as though I was making an unreasonable request. I believe that providing good customer service, including answering questions politely and with a smile, is essential in the food service industry. It doesn't require much effort to be courteous and helpful to customers. I would like to recommend that you consider providing additional customer service training to your employees. This could help ensure that all customers have a positive experience when visiting your store. I hope you will take this feedback into consideration. I have enjoyed your ice cream for many years and would like to continue doing so, but the quality of customer interactions is as important to me as the quality of your product. Thank you for your attention to this matter.

 Antoinette Pack-Smith