Bruster's Prattville - Prattville, AL

Arrived at 8 40. They close at 9pm. They refused to serve milkshakes cause they already cleaned the machine. Told us to go to another place to get milkshakes. We had been coming here 2 x a week all summer with no issues. We spend alot on ice cream and always tip the girls. Very disappointing.

 scott mccandless

I have never been more upset and disappointed with a place that relies on service in my life. My family and I arrived 12 minutes before closing to get some of the delicious ice cream, there were 2 families ahead of us the 1st was ordering. The girl taking the orders walked away I guess to make their order but came back and said y'all should know that these are our last customers and then walked away. I asked her (Kendall) from the line ma'am, do you mean the us the people waiting in like me already are last or the people waiting for their order. She rudely said it's 9 we are closed. I proceeded to try and plead our case with the young lady that we had been waiting before 9 and should be served. The family in front of us kids started crying and they walked away. I asked to speak to a manager and she said there is not one here and slammed the window in my face and when I say slammed I'm surprised it didn't break. There were plenty of witnesses and one that was in the drive thru stopped and said the girl in the window had thrown their change at them and said something about how they heard the girl slamming the window as well. I then went to the 1 window still opened and asked the girl her name and she said Kendall I said I will be calling your boss and she slammed the other window. Not only is this uncalled for she a made a kid cry and we all should have been served. I will not return and I will make sure u spread the word of this rude behavior. It's sad because I normally love Bruster's.

 Michael Mears

The birthday cake ice cream is absolutely out of this world! Customer service is always good. Madison has helped us on several visits. Always greets with a smile, moves quickly, and efficiently.

 kai hardeman