Bruster's Virginia Beach Blvd - Virginia Beach, VA

I did an online order last night 9-15-2025 and it said it would be ready in 20 minutes. I get there walk up and there was 2 employees a male and female working. The young lady was sweeping and the young man was working the drive through. I'm letting them do their thing thinking they'll notice me standing there but they didn't. So I go to the drive thru and it's the same thing. I get out and tap on the window and the male yelled at me you wait!!! Never felt so disrespected and it's my first time coming there. The young lady took care of me which I appreciate but what didn't appreciate is getting yelled at bad customer service on part of the young man I'm sure the establishment can refer to the cameras to see what took place

 Anthony Dielubanza

I love the ice cream. What I don’t love is that every time I’ve gotten ice cream for my wife, they always manage to mess it up. It’s not rocket science. All I ask for is a vanilla sundae with peanut butter syrup, bananas, whip cream, and a cherry. I think it’s the simplest order. Several times they’ve not added the bananas, other times, no syrup. Tonight I got bananas, but they put chocolate syrup instead of peanut butter syrup. The teens working this place need to wake up and start listening better. Maybe management needs to read these reviews and figure out how to make things right. The place wasn’t even busy tonight. Jeez! Another thing I want to add is that I’ve read the response from the “owner” saying to call the store and talk to the manager…really? As many bad reviews as this store has, you expect us to call the store and speak to the manager which is also probably one of the children that work there. Seriously? They’re the ones screwing the orders up and giving people attitudes about their orders, and charging them for a larger size when they asked for the size down. I know I’m not the only one that’s read these reviews on google about how much of a circus this store is. Don’t tell us to call the store. Identify the problem and fix it!

 Jorge S.

 kathy jenkins