Bruster's Windermere - Windermere, FL
5855 Winter Garden Vineland Road 34786, FL
Open Today Until 10:00 PM
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Today’s Fresh Flavors at Windermere - Windermere, FL
Because our product is made fresh-right in each store, available flavors and menu items vary by region and location.Premium Ice Cream
Sherbets/Ices
Local Reviews
I am deeply unsatisfied with my recent experience at Bruster's Ice Cream in Windermere. A few months ago, I visited with my two sons and a friend. Both of my boys have severe allergies to dairy, eggs, peanuts, and tree nuts, which I clearly communicated when ordering. I have visited this location a few times before and appreciated their nut-free and vegan options. During this visit, I ordered the vanilla vegan and cookies and cream vegan ice creams after confirming with the staff that they had the dairy-free and nut-free cookies and cream available. However, after two bites, my youngest son complained of an itchy throat. Upon inquiry, the staff member admitted she had given us the regular version instead of the vegan one. Despite my explicit mention of the allergies, she failed to provide the correct order, putting my son's health at serious risk. I had to administer Benadryl immediately and he vomited. Throughout this ordeal, not once did the staff check on us, offer assistance, or show any concern. They did not even consider calling 911. We only received water upon asking for some. The young lady who made the mistake continued to argue instead of taking responsibility. When I called a few days later, I spoke with the shift lead, Ashley, who seemed apologetic but ultimately left me feeling unsatisfied. Later, I learned from a friend that a staff member had downplayed the incident, showing a complete lack of understanding of the gravity of the situation. This experience was traumatizing, and I was on the verge of taking my son to the hospital and administering epinephrine. The lack of proper response and care from the staff is unacceptable. I couldn't get in touch with the owners as the shift lead didn't even ask for my name or contact information. Allergies are serious and potentially life-threatening. We will never return to this location, and I strongly advise others with similar concerns to be cautious.
Jessica Lopez
This place is a joke employee all playing around customers waiting in line I walk out
Stef P
(Translated by Google) very good!!! Guys from Brazil can wear it which is top notch. Super good people 👍🏻 (Original) muito bom!!! rapaziada do Brasil pode colar que é top. Pessoal super gente boa 👍🏻
yann thomaz
About our Windermere location!
Welcome to Bruster's Ice Cream Windermere location! Our mission is to make the world a sweeter place, one scoop at a time. With over 24 ever-changing flavors homemade fresh in our store daily and 150 recipes on rotation, we offer a wide range of frozen treats that are made with the freshest ingredients and crafted to perfection. Because our product is made fresh in each store, available ice cream flavors and menu items vary by location.
At our Windermere location, our certified ice cream makers provide the highest quality products and exceptional service. We believe that every scoop should be an unforgettable experience, and that's why we take pride in creating unique ice cream flavors that will satisfy any sweet tooth.
Whether you're in the mood for a classic banana split or have the courage to take on a Purple Dinosaur, we have something for everyone. Our ice cream is available in fresh baked waffle cones and bowls, cups, ice cream sundaes, blasts, freezes and milkshakes, and we also offer a variety of toppings to customize your treat.
In addition to our delicious ice cream, we offer frozen treats such as sherbet , vegan non-dairy oat milk flavor options, and Italian ice. Our vegan non-dairy oat milk flavors and no sugar added ice cream options are perfect for those who are looking for alternatives without compromising on taste.
Please be advised that any of our products may contain, or may have come in contact with, allergens including Eggs, Milk, Peanuts, Soy, Tree nuts, and Wheat. Before placing your order, please inform your server if a person in your party has a food allergy.
Visit us today and discover the delicious range of frozen treats that Bruster's Windermere location has to offer. We look forward to seeing you!